Customer Support

Crystal D Customer Support - Excellent Service from Crystal Awards & Recognition Awards Leader

Experience
Chuck Dahlgren, president, has been part of the promotional products industry for 15+ years. His long standing experience plus another 25+ found in our customer service specialists ensure that every customer experience is memorable.

Order Tracker™
For two consecutive years we have won the coveted PPAI Web Award for the functionality found on this website. The most popular tool on the site is Order Tracker™. Order Tracker™ is an online order tracking program that allows our customers to get information on their order with a click of a button. With Order Tracker, you will recieve an email when:

  • Order is Received
  • Art is Ready to Approve
  • Your Order has Shipped
  • Invoice is Generated

To learn more about Order Tracker™, click here.

To log in to Order Tracker™, click here.

Order Information
Average production time is 7-10 days. Orders are received via website or fax. Artwork can be emailed to art@crystal-d.com.

Marketing

Custom Award Designs
In addition to our standard product line we also offer custom award design. We can create a completely new award or modify an existing award to your specification. Learn more abour our custom awards design process.

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Colorfill for Crystal Awards

Colorfill
Colorfill can be added to any flat award. Various opaque and transparent colors are available. An additional charge is incurred when adding colorfill to the production of an award.


Colorfill Palette
Color Palette

Example of Colorfill
Colorfill example corporate awards and corporate recognition


Creating Custom Awards, Plaques, and Trophies


Exquisite Custom Designs Made Easy!
From conception to completion, our creative team will take your ideas and turn them into reality. We will advise you of all the possibilities to create a custom design. We can also make simple modifications to an existing product line just for you.

Custom awards are created to be unique to the recipient and the occassion. They have the power to turn accomplishments into long-lasting memories.

Get Started...
Start by completing the Custom Quote Form (available to promotional consultants only). Submitting this form will help us give you the highest level of service available.

Click here for Custom Award Case Studies!

 
 

Step 1 - Project Vision
Gathering Background Information

Members of our creative team will visit with you to clearly define the vision and the business objectives of your recognition program. We will also discuss the project background and goals, including theme, timeline, quantity, and pricing. This is the best time to introduce your ideas to our designers.

Light Bulb 

  

Step 2 - Concept Drawings
Your Ideas on Paper

Based on the color rending, we will fabricate a one-of-a-kind sample award for your review. If necessary, further modifications can be made to the design.

  Custom_Sketch_3
  

Step 3 - Electronic Color Rendering
Your Product Takes Shape

During Step 3 the sketches are re-formatted into three-dimensional color rendering. This rendering will give you a realistic view of the final product. We will continue to modify the design to your satisfaction. Any charges for these services will be discussed before proceeding. The normal design charge for custom awards is $158(R) per hour.

 Rendering
  

Step 4 - Creating a Sample
Your Award Comes to Life

Based on the color rendering, we will fabricate a one-of-a-kind sample award for your review. If necessary, further modifications can be made to the design. After you give final approval, production will begin.

  Custom_Award_4 
  

 Custom Award Case Studies

 

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