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Recognition Programs + Banking Industry = New Business According to “PPB” and the Forum for People Performance Management and Measurement, the banking industry is using recognition programs to provide better customer service. This trend is strengthening these financial organizations. Other service industries such as healthcare, travel/tourism, and retail can benefit from these same types of programs, too. Using recognition strategies, these industries can improve customer satisfaction and make more money. They need your help to do it! This is your chance to help your clients replicate the success of the financial industry within their own organizations and build your business at the same time.
Financial Industry + Recognition Since customers come to banks for a variety of reasons employees need to be flexible and responsive. Creating and keeping a positive working relationship with a customer is the key to providing good service. And the foundation for this great service comes from the relationship that the employee has with his or her manager (PPB, 2010). Managers are rewarding employees for providing stellar customer service and seeing results! The managers that strive to be fair, consistent and timely are making recognition work to their advantage (Forum for People Performance Management and Measurement, 2009). |
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