The Forum for People Performance Management leads the recognition industry by providing the most progressive research on employee recognition and its affect on business. Recently the organization published the results of a study that links employee recognition to overall company profitability. Identifying this link, in scientific terms, has laid a foundation for recognition programs in many organizations.

Key findings from this study include:

• There is a direct link between employee satisfaction and customer satisfaction and between customer satisfaction and improved financial perforamance.
• Organizations with engaged employees have customers who use their products more, and increased customer usage leads to higher levels of customer satisfaction.
• In the end, customers who are more satisfied with an organization's products are less expensive to serve, use the products more and, hense, are more profitable customers.

Download this study to learn more about how recognition can increase the profitability of your organization!