Frequently Asked Questions

Corporate Awards Leader, Crystal D, Answers Your Questions

A friendly reminder: we do not sell direct! If you are a corporate buyer, we will help get you in touch with one of our exclusive dealers!

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Crystal D offers seven different substrate options. Our awards are constructed of the finest materials available in the world.

You can learn more about the different characteristics of the materials used in making Crystal D awards in the descriptions below. This variety allows you to select the award to best fit your needs.

Optical Crystal
This type of crystal is the most flawless in the world. It is one of the hardest crystal materials which allows for the flexibility in creating intricate designs. Grinding and polishing creates a fine piece of crystal that can transfer light without distortion. Optical crystal is visually flawless, brilliant, without color, and is lead-free.

Colored Crystal
Crystal D adds visual interest to many innovative awards using colored crystal. Minerals are added to clear crystal to create brilliant colors. The most common colors include blue, black, green, and gold. Colored crystal has the same quality as Optical Crystal.

Jade Crystal
The green tint characteristic of jade crystal is produced from the iron ore content found in silica sand. The shade of green becomes more intense as the crystal becomes thicker. The maximum thickness is 3/4” inch.

Lead Crystal
The term "full lead crystal" indicates a 24% lead content or higher - the clarity, brilliance, and weight of crystal increases as the quantity of lead increases. The very finest crystal can contain 36-70% lead.

Hand-blown Art Glass
Art glass combines streams of brilliant color with transparent glass to create vibrant awards. These hand-blown awards come in a variety of color combinations including blue, white, red, orange, pink, and green. No two awards are exactly the same, as each award varies slightly in size and appearance, adding to an artistic appeal. The streams of color give each award energy and vitality.

Cultured Stone
Cultured stone has the look and feel of marble or granite but is made of resin and recycled stone. The contents of the recycled stone contain marble and granite pieces. This substrate is ideal for custom award designs because it is easy to manipulate and mold. In addition, it is equally valuable to the eco-conscious consumer. Each cultured stone award contains approximately 30% post-consumer recycled stone.

Wood Award Plaques
The Wall Plaque Gallery and Certificate Gallery feature a number of wood award plaques. These plaques offer sophistication and elegance to any recognition occasion. Our line offers you walnut, cherry, alder wood, bamboo, rosewood, and black piano finishes. Each wall plaque can be imprinted using sublimation, laser engraving, a laser engraved plate, or a combination of processes. Many of our wood plaques are made in the U.S.A.

Yes. Occasionally we will discontinue an item. Click here to find a list of all of our discontinued items.

No. In fact our products look BETTER in person than on the website! The images on the website and in our catalog are the best photographical representation that we can provide of our awards. Depth, dimension, and all of the unique characteristics of an award are highlighted within our product photos.

Yes! Each year, we create a collection of custom award designs. We follow a simple four-step process and require a minimum of $5000 net.

For more information, click here!

Choosing the right award comes down to the preference of the recipient. The style, design, shape, artwork, and message should all reflect the recipient. Keep the process simple by following these recommendations.

  • The magnitude of the achievement should dictate the size and weight of the award. Larger awards are meant for more significant achievements – don’t skimp!
  • Include a sincere message on the award.
  • Personalize the award with the recipient's name and date of the event.
  • Incorporate the company logo subtly.

We offer six different imprint options. The imprint process is determined based on the artwork and item you have selected.

 

Deep Etch
Deep etch is created when the smooth surface of crystal is sandblasted to create a recess. This recess becomes a frosty-looking imprint. Sandblasting provides a consistent imprint that other etching processes cannot, and Crystal D strives for the best in quality. Click here to learn more!

Colorfill 
Colorfill is added to our deep etch to add visual appeal to your award or gift. The opaque colorfill is a completely solid area of color where no light passes through. The translucent colorfill comes in a wider variety of colors that allows light to pass through. Colorfill options are limited by the design of the award or gift, and color options are shown on each product details page.

Illumachrome 
Illumachrome™ is a process where any 4-color image can be adhered to a crystal award or gift. Your image can flood the entire front of an award or a smaller "splash" of color can be added to enhance an etch or three-dimensional image. You can also embellish the back of the award using our Illumachrome Plus™ process. Click here to learn more!

3D Subsurface Engraving 
Any image or message can be recreated inside of a crystal award or gift using our 3D subsurface engraving process. Lasers fracture the crystal one dot at a time here in St. Paul, Minnesota. No image is too big, too small, or too intricate for this technology. Click here to learn more!

Laser Engraving 
Crystal D has versatile laser capabilities that are used to engrave, etch, or imprint an award. This technique is very complex and requires the use of a computer. Because this process is so precise and creates a high-quality imprint, we use this process on our wood wall plaques.

Sublimation 
The sublimation process allows us to transfer color images to plates used on our wall plaques. Full-color art is transferred onto silver, white or gold colored plates using the sublimation process.

Absolutely! Some of our most unique gifts and awards have been produced using more than one imprint option. However, not all of our imprint options can be applied to every item. You can find a list of imprint processes that can be applied to an item on the details page.


Watch this video to see how one customer combined imprint options to create a one-of-a-kind award.

Yes. Please provide your artwork in vector format. If you are providing digital art, the resolution must be at least 300 dpi. If the artwork provided meets our production standards, there are no art charges. If art does not conform, an hourly rate is charged of $80.00(r) or a minimum of $40.00(r).

The type of artwork depends on the imprint process used on the award or gift.

Deep Etch and Lasering Art Specifications

FREE art charges when the following file types are provided:

  • Preferred formats: .AI and .EPS
  • Accepted formats: .PDF
  • Art must be saved in black and white vector line art mode.
  • Send artwork in bot outline/curve and text format.
  • Attach names of all fonts used. If we do not have the font you have specified, you may need to send it or we will use something similar. Art charges will apply for searching and matching at $80.00(r) per hour.
  • Bold, open, sans serif fonts work best; see below for examples of acceptable fonts and sizes.


Click here
for etchability standards. 

 

2D and 3D Subsurface Laser Engraving Art Specifications

2D images
FREE art charges when the following file type is provided:

  • Preferred format: vector
  • Accepted formats: .AI, .EPS, .PDF, .JPG, .GIF, .TIFF, .BMP, .PNG, and .PSD
  • Minimum resolution: 300 dpi


3D images

FREE art charges when .MAX files are provided.

Hourly art charges at $80.00(r) apply for the following accepted file types: .OBJ, .IGS, .STL, .DAE, .FBX, .SKP, .DWG, .STP, .DFX, and .3DM. 

 

Sublimation and Illumachrome™ Art Specifications

  • Exact color matches cannot be guaranteed
  • Digital images should be color photos at a minimum of 300 dpi 
     

When art does not conform to the above guidelines, the hourly rate for art charges is $80.00(r) with a $40.00(r) minimum. Please contact customer service with questions or concerns regarding art at 844-249-6323.

Yes. Since our production artists know the production process so well they can easily create an art layout for your award or gift project. Based on your feedback and direction, they will create a stunning compliment to any award that we offer. Contact sales@crystal-d.com for more information.

Yes. Blanks are available at EQP to promotional products distributors.  Trophy retailers can also order blank awards at a discount.

We LOVE to say YES to simple pricing!

The price of each of our awards and gifts includes FREE set-ups and FREE art charges when good artwork is provided. Pricing includes FREE personalizations on over 1000 of our 1300+ awards and gifts. Pricing also includes up to three FREE virtuals per project.

One imprint process is included in the price. Add $11.67(r) for any additional imprint processes. One imprint location is included in the price unless otherwise specified. Add $11.67(r) for any additional imprint locations.

We LOVE to say YES to fast production!

Awards and gifts imprinted with deep etch and Illumachrome™ and wall plaques with laser engraving and sublimation have a production time of 5-8 days. All 3D subsurface awards and gifts have a production time of 6-8 days after art approval.

We sell our awards and gifts through promotional products consultants and trophy retailers. If you are not currently working with a dealer, we would be happy to help you find one! Simply contact us at sales@crystal-d.com!

We LOVE to say YES to easy ordering!

You have two ways to submit an order: email or fax. Email your purchase order to sales@crystal-d.com or fax it to 866-238-3407.

Please include the following information with your purchase order:

  • Dealer name
  • Dealer company name
  • Industry identification code: ASI, ARA, PPAI, or UPIC
  • Email address
  • Item number(s)
  • Quantity
  • Event date
  • Ship date
  • Ship to address
  • Ship method
  • Digital artwork - please send to art@crystal-d.com

Yes. Proofs are sent via email from our 24/7 Order Tracker™ system. Your order will not progress without an artwork proof approval from you.

Ordering a sample is just like ordering an award. Individual random samples can be purchased and returned within 30 days for a full refund, provided the sample is returned in perfect condition.

We always make an effort to keep our website pricing up-to-date. We will always honor the pricing we have listed on our website. Market conditions may impact our business, so the pricing in our catalog may no longer be 100% accurate.

Changes to your order can be made up until the artwork is prepared for the production process without incurring additional charges. After art prep, additional charges may be incurred. All changes must be made via fax or email; verbal changes will not be accepted or acted on.

Minimum quantities are typically one unit. Minimums are clearly listed on our website and in our catalog.

FedEx, UPS, or motor freight will be used, depending on weight and destination. All shipments are subject to dimensional weight charges.

Yes, we ship internationally. A minimum charge of $35.00(net) or $40.00(net) per hour is required to prepare documents for international shipping.

Yes. The first destination is included. Drop shipments will incur a extra charge of $13.00(r) for each destination after the first destination. A drop shipment includes a master carton.

All awards and gifts come in a master carton. Inside that box is an individual box holding your awards and gifts. Most awards and gifts come in a black gift box. Those that do not will come in a white corrugated box or the manufacturer's packaging. A picture of the gift box can be found in the Packaging and Shipping tab on the product details page of each award and gift.

We accept VISA, MasterCard, American Express, and Discover credit cards at the time of order. We also offer credit net 30 terms to those that pass the credit approval. Prepayment is required for unapproved credit; we do not ship COD.

Rush service is available for orders that need to ship in five or fewer working days from receipt of the order and artwork. This charge is 20% of the order or a minimum of $60.00(r), whichever is greater. To avoid a rush charge, consider the awards and gifts in the Quick Ship category.

Cancellations can be made before artwork approval. Call your customer service representative to discuss the situation. We will do what we can to accommodate you.

Crystal D's quality standards ensure that you will receive the highest quality crystal awards and promotional gifts in the world.

  • Quality control standards are maintained on all items to provide appealing awards and promotional gifts of high value
  • Hand-blown art glass, lead crystal, or machine-made glass will have small variations which are inherent in the production of glass; shear marks, chill marks, flow lines, small bubbles and seams are unavoidable
  • Slight differences in size due to hand-finishing and polishing are not considered defects
  • Due to inherent properties of glass, marble, and wood, small imperfections may be evident, but do not diminish the value or appeal of the product
  • Variation in materials may result in variances in appearance and are considered to be within industry standards and not defective

Crystal D cares about our customers and strives to provide the highest quality and safest awards, promotional gifts, and plaques to the promotional products industry. Lately, some confusion has developed about this law, what it is, and how manufacturers, suppliers, and distributors need to comply.

The Consumer Product Safety Committee sets rules and guidelines for all children’s products. These guidelines can be found at www.cpsc.gov.

None of the products sold by Crystal D are considered children’s toys by CPSIA and are not subject to the CPSIA regulations. However, all of our substrates are tested with X-Ray Fluorescence technology to determine lead content. This voluntary testing is done annually and randomly throughout the year. Testing is completed whenever the composition of a product or a manufacturer changes.

For further information on product safety, testing, or reports please contact our Product Safety Coordinator at productsafety@crystal-d.com.

WARNING: California Proposition 65 - "The Safe Drinking Water and Toxic Enforcement Act of 1986"   California Proposition 65 (Prop 65) requires Crystal D [Dahlgren Enterprises, Inc.] to warn California residents that consuming food or beverages that has been kept or served in leaded crystal products or handling products made of lead crystal will expose them to lead. Lead is a chemical known by the State of California to cause cancer, birth defects, or other reproductive harm.

If you have specific questions about safety email us at productsafety@crystal-d.com.

At Crystal D, being "green" is more than a catchy tagline. Being "green" means that we consider the environment in our business decisions and daily business practices. We started this journey years ago when we launched our online order tracking system, which has reduced the need for a paper trail for every order we process. Today, we are making even more progress toward becoming "green." We have initiated changes to our facility to reduce energy and process all orders in a 100% paperless fashion!

Our commitment to the environment extends to our product line as well! Our earth-friendly awards meet the high-quality standards and elegance you've come to expect from Crystal D. These awards also sustain the Earth.

Crystal D [Dahlgren Enterprises, Inc.] accepts your order with the assumption it is in full compliance with all applicable laws. You have issued your purchase order with Crystal D [Dahlgren Enterprises, Inc.] with full awareness of, and in agreement with, the terms and conditions stated in the General Information.

The customer agrees to hold harmless and will defend Crystal D [Dahlgren Enterprises, Inc.] from all claims for patent, trademark or copyright infringement claims. All liability for the proper use of a trademark rests with the customer. Crystal D [Dahlgren Enterprises, Inc.] reserves the right to photograph or show as samples any items produced by us without any liability on our part as to trademark or artwork rights. Most logos shown in the catalog are from our customers and are used for display purposes only. No endorsement of product or company should be implied in any case.

The use of third-party logos, trademarks and trade names on products in this catalog are for illustrative purposes to represent Crystal D's [Dahlgren Enterprises, Inc.] expertise in factory printing and design capabilities. Such use does not imply an endorsement or association between Crystal D [Dahlgren Enterprises, Inc.] and any third party, nor does it indicate that the product has been used or purchased by any third party. Products featuring these designs are not for sale to anyone other than authorized representatives of the owners of the logos, trademarks and trade names.

Crystal D [Dahlgren Enterprises, Inc.] assumes no responsibility for determining the proper ownership or proper use of trademarks, trade names or logos. All liabilities of this type are the sole responsibility of the customer. Customers placing orders with Crystal D [Dahlgren Enterprises, Inc.] represent and warrant that they have the authority to order and distribute the product with the trademarks, logos and trade names specified on the customer's order and that the use or display of the artwork will not violate any laws or client restrictions.

Customers of Crystal D [Dahlgren Enterprises, Inc.] consent to indemnify, defend and absolve Crystal D [Dahlgren Enterprises, Inc.] from and against all claims, liabilities, expenses arising from or related to any actual or alleged infringement or misappropriation of any trademark, copyright, or other proprietary rights. This directive will remain in effect from the date of customer's order with Crystal D [Dahlgren Enterprises, Inc.]

All contents of this catalog are protected under United States copyright law. The artistic designs marked with "© or ® 2003, 2004, 2005, 2006, 2007, 2008, 2009 2010, 2011, 2012, 2013, 2014, 2015, 2016, and 2017 Crystal D All Rights Reserved" are proprietary products and protected under copyright law. These designs cannot be reproduced without our consent. Any unauthorized use, copying or derivative works made using these proprietary designs without express written consent of Crystal D [Dahlgren Enterprises, Inc.] will be deemed a violation of intellectual property rights and will be prosecuted to the fullest extent of the law.